• Jessops and Customer Service

    jessops75_logoFor many years Jessops camera shop was on most of our high streets and I for one rarely entered them. Clearly most other people did the same and they eventually hit financial problems and in January 2013 all 187 stores had to close. In stepped Peter Jones, of Dragons Den fame, and he started on the transformation of the company first opening 6 of the stores and today there are 37 across the country.  The one in Bury St Edmunds is in a good location and is far more inviting to enter than many of the others in the past. At the time Peter took over you did have to wonder how he would ensure the success of the business in the future. Two key areas of success of any business are the people that work for you and the engagement with your customers and he has certainly cracked it.

    The store is Bury is always busy and the staff are very approachable and helpful. Recently I purchased a new camera from Jessops online. They price match so cost was not an issue, sure I could have got it cheaper abroad but I wanted somewhere nearby. I went into the store for some additional bits and pieces and the staff member was very helpful and in the end improved on the order I had placed online, why was that? Simple the staff member who was extremely helpful and trustworthy.

    Today I needed a couple of other bits so went online to jessops.com, found what I wanted and placed my order to collect from the local store. That was at 15:15 and the confirmation email said it would be ready to collect at 16:14. At 15:25 I received a phone call from the store to say it was ready for collection and soon after an email confirming the same. Headed of to the store, again staff helpful and had the order there ready and all sorted in less than half an hour.

    I will definitely go back to Jessops in future rather than ordering from somewhere else online even if I can get it cheaper all because they understand who the customer is and how to treat them. There are so many other businesses out there that could learn from Peter Jones and Jessops, if only they would. It is the same message Richard Branson often covers about looking after your staff who will in turn look after your customers.

    Now time to look at the purchases :)

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  • 2013: The year we all went ‘mobile’

    2013 has certainly seen a huge step forward with mobile technology and the greater acceptance from people that you can do almost anything on the move. The BBC published this article (from where I got the title) earlier this week and they make quite a few good points but only lightly touch on some of the key challenges. Everywhere you turn now you see people using tablet devices or just their mobiles to either continue working outside of the traditional office or just keep up to date with the latest gossip.

    There are many aspects of modern world which lend themselves perfectly to mobile devices and working on the move or remotely at home. The mobile workforce will be something that continues to increase over the coming years. The volume of data created on a daily basis is now just unimaginable. However the article only touches on one of the major challenges, security.

    There is a lot of talk about Bring Your Own Device, BYOD, and again there are many pluses and minuses for this approach and it largely depends on what you are trying to do. People are still the weakest link in any security setup. Corporately how do you manage and control the data which is out there? Samsung introduced KNOX to try and cater for the need for a secure device while still allowing the users the freedom of using their own device. This solves one aspect of the challenge but there is some work which you have to do from an office or secure location. There are also the times when nothing beats a face to face meeting with a white board.

    Companies want to know how they can ensure their data and applications are secure in the ‘cloud’ and this is going to a long time for companies to fully trust this approach. Will large corporates be happy to host their data on a server in a country somewhere out there, what about government data? Brings into questions all sorts of questions about the data ownership as well.

    Even with a powerful mobile and powerful tablet I still find myself doing most of my work from a laptop. Now if I had decent Internet coverage in any part of the country I visit that would mean I could seriously become part of the mobile workforce…

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  • Grand Prix Sponsors

    It has just been announced that Inghams will be the new Sponsors of the Dry Slope Grand Prix series for 2008 – 2010. That’s excellent news for the sport especially after the hiccup this year of not having a sponsor ready at the start of the season, although I understand how hard it is to gain sponsorship!

    Click here for full story.

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